The 22-year-old, who declined to give her full name because she was worried that her financial aid would be affected, said that in her first year of education, she received a government bursary of S$6,200.
She was also given a donated bursary by insurance company Prudential through the school for S$10,000 for the whole academic year.
At the time, Faith, who is from NTU's College of Humanities, Arts and Social Sciences, had a per capita household income of S$230.
However, she did not receive the donated bursary the following year, after her per capita household income rose to S$900. She said that it was not clear how to apply and who was eligible for the donated bursary.
Faith, who is a member of the NTU Financial Aid Friends, also said that earlier this year, her bursary was disbursed after her school accommodation fees were due.
She ended up incurring a late fee for not paying her hall fees on time, even though she was in the midst of asking NTU to extend the payment date for the hall fees.
"At that period of time, I was very stressed out... but to me at that time (the late fee of) S$30 or S$40 was a lot of money," she said, adding that the school eventually waived the late fee.