Singapore Airlines said the flight encountered sudden extreme turbulence over the Irrawaddy Basin at 37,000 feet about 10 hours after departure.
The pilot declared an emergency and diverted the aircraft to Bangkok, where it landed at 3.45pm local time
SQ321 turbulence: Singapore Airlines apologises after injured passenger complains about carrier's silence.
23 May 2024
SINGAPORE: Singapore Airlines (SIA) apologised on Thursday (May 23) to an injured SQ321 passenger after he complained that the national carrier had not been forthcoming with information after the severe turbulence incident.
He had claimed that he did not receive info on whether he would be able to make an insurance claim, and that his wife, who is in intensive care, needed a medical evacuation.
One passenger died from a heart attack during the incident while many others were injured, with some in intensive care.
Speaking to media at Bangkok’s Samitivej Srinakarin Hospital from a wheelchair and with his head bandaged, Mr Davis said: "No info from Singapore at all, not a single word."
“I need to know, am I going through my insurance? I got no idea. I’m totally in limbo. My wife’s in ICU (intensive care unit), she’s in ICU, she needs a medevac (medical evacuation).” Responding to queries from CNA, SIA on Thurs said "apologises to Mr Keith Davis and his wife, and is providing them with the necessary support and assistance they need during this difficult time".
https://www.channelnewsasia.com/singapor...on-4358606
SQ321 turbulence: Singapore Airlines apologises after injured passenger complains about carrier's silence....
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