Yesterday, 08:38 AM
Optus has hired American global management consulting firm Kearney to provide immediate “oversight, quality assurance and verification” of its mobile network.
Both Yuen and Optus chairman John Arthur blamed the first Triple Zero outage on staff rather than a lack of investment in the Australian mobile network. They backed Optus chief executive Stephen Rue staying in his job.
Last week, Optus hired former NBN Co director Dr Kerry Schott to review how the telco managed Triple Zero calls. The industry regulator, the Australian Communications and Media Authority, will also undertake a separate investigation into the failure.
“There are signs that the whole strategy and culture of Optus, particularly its cost-cutting and reliance on foreign call centres, seems to be a fundamental cause of the problems,” Fels said.
Later on Tuesday, Optus partially blamed technical partner Ericsson for that outage, claiming Ericsson’s equipment “did not appear to operate as it should” for 4G services on a mobile tower in Dapto.
“Although the tower appeared active on the network, calls attaching to it were impacted and did not transfer to other networks,” Optus said in a statement, adding that Ericsson’s equipment did not “alarm” that 4G services were not working and that the incident was an “anomaly”.
Optus’ management had outsourced jobs, sent call centres overseas and made people redundant, Perkins said. “Where is the accountability for Optus here as a business?” The union wants the company to bring thousands of call centre jobs in the Philippines and India back to Australia.
https://www.afr.com/politics/federal/opt...930-p5myxb
Both Yuen and Optus chairman John Arthur blamed the first Triple Zero outage on staff rather than a lack of investment in the Australian mobile network. They backed Optus chief executive Stephen Rue staying in his job.
Last week, Optus hired former NBN Co director Dr Kerry Schott to review how the telco managed Triple Zero calls. The industry regulator, the Australian Communications and Media Authority, will also undertake a separate investigation into the failure.
“There are signs that the whole strategy and culture of Optus, particularly its cost-cutting and reliance on foreign call centres, seems to be a fundamental cause of the problems,” Fels said.
Later on Tuesday, Optus partially blamed technical partner Ericsson for that outage, claiming Ericsson’s equipment “did not appear to operate as it should” for 4G services on a mobile tower in Dapto.
“Although the tower appeared active on the network, calls attaching to it were impacted and did not transfer to other networks,” Optus said in a statement, adding that Ericsson’s equipment did not “alarm” that 4G services were not working and that the incident was an “anomaly”.
Optus’ management had outsourced jobs, sent call centres overseas and made people redundant, Perkins said. “Where is the accountability for Optus here as a business?” The union wants the company to bring thousands of call centre jobs in the Philippines and India back to Australia.
https://www.afr.com/politics/federal/opt...930-p5myxb