" human error " indirectly means technical side got " someone mis configure or etc "
1. Someone or a team of people didn't do the job properly?
2. The supervisor didn't check properly?
And what is that surprising when 99% of their IT staffs are baboons from india variant black fungus sewage ganges dung land
Really? Where is sign off for each stage of SIT, UAT, Mock Run Regression, Live Check, Standby to Roll Back?
Bluff who with systems issue labelled ...