Can anyone help or explain? - Printable Version

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Can anyone help or explain? - Sticw - 01-03-2022

I port from one telco to another, everything was well with the exception of OTP. 

I just can't receive any OTP, to add to the mystery, yet I can receive and send SMS...

So strange and rather annoying...

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RE: Can anyone help or explain? - WhatDoYouThink? - 01-03-2022

hv u installed the bank app, like digibank for dbs?

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RE: Can anyone help or explain? - Sticw - 01-03-2022

It's not app specific but all OTP...

I switched to circles life and even the OTP from them to get into their app I can't receive... But I tried and from wife phone to me it works.

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RE: Can anyone help or explain? - singlon - 01-03-2022

https://youtu.be/uy--jYhyqE4

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RE: Can anyone help or explain? - RiseofAsia - 01-03-2022

(01-03-2022, 11:15 AM)Sticw Wrote:  I port from one telco to another, everything was well with the exception of OTP. 

I just can't receive any OTP, to add to the mystery, yet I can receive and send SMS...

So strange and rather annoying...

You are using iPhone or android phone?
Go and allow permission to receive SMS on your bank app.

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RE: Can anyone help or explain? - Notdumb - 01-03-2022

Alamak I think I know why.🤣

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RE: Can anyone help or explain? - RiseofAsia - 01-03-2022

For Android phone, go to setting.
Select App, select bank app, scroll down to permission. Select SMS.

One example.

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RE: Can anyone help or explain? - Huliwang - 01-03-2022

(01-03-2022, 11:37 AM)Sticw Wrote:  It's not app specific but all OTP...

I switched to circles life and even the OTP from them to get into their app I can't receive... But I tried and from wife phone to me it works.

May be the DND is set on your phone. Check your phone notification for apps and undo the DND setting......

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RE: Can anyone help or explain? - RiseofAsia - 01-03-2022

For IPhone

https://www.att.com/device-support/article/wireless/KM1273396/Apple/iPhone13Pro

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RE: Can anyone help or explain? - Notdumb - 01-03-2022

Im surprised nobody knows till now....its a very simple reason....got nothing to do with telcos or phone settings.

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RE: Can anyone help or explain? - RiseofAsia - 01-03-2022

If still cannot, hard reset your phone if your using iphone,

If Android Phone, I recommend you to do cache wiping. Need to boot into boot screen.

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