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'Mislabelling' of salmon weight at FairPrice outlet likely due to human error, says supermarket
A packet of salmon that was purportedly mislabelled at NTUC FairPrice. (Screengrabs: TikTok/ben20220207)
09 Feb 2022 04:14PM
(
SINGAPORE: A packet of salmon sold at a FairPrice Xtra outlet was mislabelled, said the supermarket chain on Wednesday (Feb 9) after a video emerged showing that its weight on a scale was different from what was stated on its label.
The TikTok video showed that the weight on the label was 0.296kg. However, when placed on a scale, it weighed only 0.176kg.
"Based on the initial assessment from the video, the mislabelling incident which occurred at our store at FairPrice Xtra @ Ang Mo Kio Hub is likely caused by human error," said FairPrice in response to CNA's queries.
"We ask that the customer who posted the video contact us to provide further information so that we may conduct a more comprehensive investigation. Regardless, we apologise for the public concern this might have caused and agree this should not have occurred."
The video prompted questions online about whether consumers should check the weight of their groceries.
It comes after another recent TikTok video which showed that a packet of chicken from FairPrice weighed only 0.165kg, although it was labelled 0.224kg.
FairPrice had apologised over that incident in a Facebook post on Feb 5, adding that it is investigating “the cause of the alleged mislabelling”.
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(09-02-2022, 08:30 PM)klat Wrote: 'Mislabelling' of salmon weight at FairPrice outlet likely due to human error, says supermarket
A packet of salmon that was purportedly mislabelled at NTUC FairPrice. (Screengrabs: TikTok/ben20220207)
09 Feb 2022 04:14PM
(
SINGAPORE: A packet of salmon sold at a FairPrice Xtra outlet was mislabelled, said the supermarket chain on Wednesday (Feb 9) after a video emerged showing that its weight on a scale was different from what was stated on its label.
The TikTok video showed that the weight on the label was 0.296kg. However, when placed on a scale, it weighed only 0.176kg.
"Based on the initial assessment from the video, the mislabelling incident which occurred at our store at FairPrice Xtra @ Ang Mo Kio Hub is likely caused by human error," said FairPrice in response to CNA's queries.
"We ask that the customer who posted the video contact us to provide further information so that we may conduct a more comprehensive investigation. Regardless, we apologise for the public concern this might have caused and agree this should not have occurred."
The video prompted questions online about whether consumers should check the weight of their groceries.
It comes after another recent TikTok video which showed that a packet of chicken from FairPrice weighed only 0.165kg, although it was labelled 0.224kg.
FairPrice had apologised over that incident in a Facebook post on Feb 5, adding that it is investigating “the cause of the alleged mislabelling”.
Now I must ask my wife to use the digital scale to check on the weight of items brought....
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It is clearly NTUC's fault and they should come out to apologize.......
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This kind of CCBAI lie, NTUC can say?
The cost of the chicken is $10.80 so that is not error.
But the weight of the chicken is not 0.224kg at all!
Obviously, NTUC weighing machine has been wrong for quite some time.
Dare to short change customers but dare not say sorry?
WTF. This kind of disgraceful PAP Culture.
PAP's reputation is more like smelly loooongkang now.
PUI!
Why do we need 5 Mayors and 80 PAP Ministers?
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• Bigiron
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(09-02-2022, 08:30 PM)klat Wrote: 'Mislabelling' of salmon weight at FairPrice outlet likely due to human error, says supermarket
A packet of salmon that was purportedly mislabelled at NTUC FairPrice. (Screengrabs: TikTok/ben20220207)
09 Feb 2022 04:14PM
(
SINGAPORE: A packet of salmon sold at a FairPrice Xtra outlet was mislabelled, said the supermarket chain on Wednesday (Feb 9) after a video emerged showing that its weight on a scale was different from what was stated on its label.
The TikTok video showed that the weight on the label was 0.296kg. However, when placed on a scale, it weighed only 0.176kg.
"Based on the initial assessment from the video, the mislabelling incident which occurred at our store at FairPrice Xtra @ Ang Mo Kio Hub is likely caused by human error," said FairPrice in response to CNA's queries.
"We ask that the customer who posted the video contact us to provide further information so that we may conduct a more comprehensive investigation. Regardless, we apologise for the public concern this might have caused and agree this should not have occurred."
The video prompted questions online about whether consumers should check the weight of their groceries.
It comes after another recent TikTok video which showed that a packet of chicken from FairPrice weighed only 0.165kg, although it was labelled 0.224kg.
FairPrice had apologised over that incident in a Facebook post on Feb 5, adding that it is investigating “the cause of the alleged mislabelling”.
It is clearly NTUC's fault, and they should come out and apologize....
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why cannot share on social media
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they asked u hide their dirty ljnen
why show leh
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(09-02-2022, 09:07 PM)Talent Wrote: why cannot share on social media
Cos, it will put them to shame, and the name of NTUC is tarnished.....
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No wonder its an
xtra store
There is no right or wrong decisions.
One only has to bear the consequences that one makes
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NTUC UnFairprice
Wherever you go, no matter what the weather, always bring your own sunshine
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What will be the countermeasure to prevent human error?
Go for skillfuture course to learn proper weighing skill?
“Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind"
(This post was last modified: 09-02-2022, 10:32 PM by
RiseofAsia.)
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