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31-01-2022, 01:44 PM
Complaints against renovation contractors jump almost 50% in 2021: CASE
SINGAPORE: The number of consumer complaints against renovation contractors jumped by almost 50 per cent in 2021, with nearly half of them about unsatisfactory workmanship or contractors failing to complete projects on schedule.
This comes as the Consumers Association of Singapore (CASE) released consumer complaints data for 2021 on Monday (Jan 31). A total of 15,515 complaints were logged last year, down 15.3 per cent from the 18,335 complaints in 2020, said CASE.
"The decrease is largely attributed to a significant drop in the number of complaints against the travel and medical and medical consumables industries," said CASE.
Of the 15,515 complaints, CASE advised 86.7 per cent of the consumers how to resolve their disputes with the businesses. It also helped 13.3 per cent of the consumers negotiate and mediate their disputes with businesses.
In all, CASE said that 64.7 per cent of those cases were resolved, with S$2 million - in-cash and in-kind - recovered for consumers.
The association said the composition of consumer complaints it received in 2021 has returned to pre-2020 levels, an "early sign" that consumer purchasing behaviour and habits in Singapore have stabilised to pre-pandemic levels.
https://www.channelnewsasia.com/singapor...ry-2469721
SINGAPORE: The number of consumer complaints against renovation contractors jumped by almost 50 per cent in 2021, with nearly half of them about unsatisfactory workmanship or contractors failing to complete projects on schedule.
This comes as the Consumers Association of Singapore (CASE) released consumer complaints data for 2021 on Monday (Jan 31). A total of 15,515 complaints were logged last year, down 15.3 per cent from the 18,335 complaints in 2020, said CASE.
"The decrease is largely attributed to a significant drop in the number of complaints against the travel and medical and medical consumables industries," said CASE.
Of the 15,515 complaints, CASE advised 86.7 per cent of the consumers how to resolve their disputes with the businesses. It also helped 13.3 per cent of the consumers negotiate and mediate their disputes with businesses.
In all, CASE said that 64.7 per cent of those cases were resolved, with S$2 million - in-cash and in-kind - recovered for consumers.
The association said the composition of consumer complaints it received in 2021 has returned to pre-2020 levels, an "early sign" that consumer purchasing behaviour and habits in Singapore have stabilised to pre-pandemic levels.
https://www.channelnewsasia.com/singapor...ry-2469721
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