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28-12-2022, 05:10 PM
Rohini Mohan
India Correspondent
UPDATED 5 HOURS AGO
BENGALURU - A daily wage worker from the western Indian state of Maharashtra is fighting Facebook over a pair of shoes he bought but never received.
Mr Tribhuvan Lalchand Bhongade, 30, a farmhand in Umri village, Gondia district, won the first legal round, with a consumer court directing Facebook India, the Indian arm of social media giant Meta, to pay him 25,000 rupees (S$410) as compensation.
As the company got the order stayed in a higher court, the labourer is now preparing for a longer battle.
......
In September 2020, he had noticed an advertisement on Facebook for a heavily discounted pair of Nike shoes.
......
Using his debit card, he bought the shoes on Facebook, sold by a vendor named Marya Studios, for 599 rupees – a steal.
Over a month passed, but he received neither the shoes nor any messages about shipping.
“Facebook did not have any contact details of Marya Studio, so I Googled the name, found five customer care numbers and called one,” said Mr Bhongade.
A person claiming to be Marya Studio’s customer care executive sent him a link with which to fill in bank details for a refund.
Mr Bhongade followed the steps and ended up downloading a phishing app, AnyDesk. His entire bank balance – 7,568 rupees – was debited later that day.
......
Facebook India objected to the complaint, saying Mr Bhongade was not its “consumer” as it was not the seller.
It also asserted that as an intermediary of the American company, it had no obligation under Indian technology laws to monitor the ads it ran.
On June 30, 2022, the consumer commission ordered in Mr Bhongade’s favour, directing Facebook to pay him a compensation of 25,000 rupees.
Facebook was not held liable for the second transaction, as it was the complainant himself who shared sensitive bank details.
More at: https://www.straitstimes.com/asia/south-...ke-shoe-ad
India Correspondent
UPDATED 5 HOURS AGO
BENGALURU - A daily wage worker from the western Indian state of Maharashtra is fighting Facebook over a pair of shoes he bought but never received.
Mr Tribhuvan Lalchand Bhongade, 30, a farmhand in Umri village, Gondia district, won the first legal round, with a consumer court directing Facebook India, the Indian arm of social media giant Meta, to pay him 25,000 rupees (S$410) as compensation.
As the company got the order stayed in a higher court, the labourer is now preparing for a longer battle.
......
In September 2020, he had noticed an advertisement on Facebook for a heavily discounted pair of Nike shoes.
......
Using his debit card, he bought the shoes on Facebook, sold by a vendor named Marya Studios, for 599 rupees – a steal.
Over a month passed, but he received neither the shoes nor any messages about shipping.
“Facebook did not have any contact details of Marya Studio, so I Googled the name, found five customer care numbers and called one,” said Mr Bhongade.
A person claiming to be Marya Studio’s customer care executive sent him a link with which to fill in bank details for a refund.
Mr Bhongade followed the steps and ended up downloading a phishing app, AnyDesk. His entire bank balance – 7,568 rupees – was debited later that day.
......
Facebook India objected to the complaint, saying Mr Bhongade was not its “consumer” as it was not the seller.
It also asserted that as an intermediary of the American company, it had no obligation under Indian technology laws to monitor the ads it ran.
On June 30, 2022, the consumer commission ordered in Mr Bhongade’s favour, directing Facebook to pay him a compensation of 25,000 rupees.
Facebook was not held liable for the second transaction, as it was the complainant himself who shared sensitive bank details.
More at: https://www.straitstimes.com/asia/south-...ke-shoe-ad
