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16-11-2023, 01:34 PM
"Optus CEO Kelly Bayer Rosmarin’s future in doubt
November 16, 2023 — 3.54pm
In September, Optus chief executive Robin ‘Kelly’ Bayer Rosmarin posted a picture of herself seated at a desk, wearing a black leather jacket, talking to an unhappy customer who had a “less than ideal” experience with the company’s service.
The LinkedIn post was a PR exercise by Bayer Rosmarin, who her peers describe as very focused on her own profile. Accompanying the photo she wrote: “It’s really important for leaders to speak directly to customers to better understand how and why things didn’t go the way we may have wanted.”"
https://www.smh.com.au/business/companie....%E2%80%9D
November 16, 2023 — 3.54pm
In September, Optus chief executive Robin ‘Kelly’ Bayer Rosmarin posted a picture of herself seated at a desk, wearing a black leather jacket, talking to an unhappy customer who had a “less than ideal” experience with the company’s service.
The LinkedIn post was a PR exercise by Bayer Rosmarin, who her peers describe as very focused on her own profile. Accompanying the photo she wrote: “It’s really important for leaders to speak directly to customers to better understand how and why things didn’t go the way we may have wanted.”"
https://www.smh.com.au/business/companie....%E2%80%9D
