[Niubee]

She was a most difficult customer indeed.  The staff could hear perfectly what she said.  But she could not hear what they said.  They asked her the same question several times, but she probably lip-read wrong, and they had to repeat.  She prolly replied wrongly, time and again, and the staff thought she was either stupid or trying to be funny.  They did not know that she was hearing impaired.

You need to learn "empathy", but if you really cannot learn that, then post less.  You don't have to shoot your mouth off every time a new thread is started.

My empathy for u..