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09-09-2021, 09:16 AM
I wonder how many Singaporean will actually buy the explanation:
"stop providing information on the number of linked and unlinked cases as this is “no longer as relevant as before”"
Let me give you an example to illustrate how not convincing this is:
You are a manager of IT support function. For the last 3 months, your SLA stay above 95%, which is your KPI..
However, the number of Severity 1 (most severe case) has raised from single digit from 2 months ago to mid/high double digit in current month.
Then you tell the IT Director, since SLA is above 95% for last 3 months, reporting of Severity 1 cases is “no longer as relevant as before” in the monthly reporting.
The IT Director will probably slap you left, right, centre for saying that.
"stop providing information on the number of linked and unlinked cases as this is “no longer as relevant as before”"
Let me give you an example to illustrate how not convincing this is:
You are a manager of IT support function. For the last 3 months, your SLA stay above 95%, which is your KPI..
However, the number of Severity 1 (most severe case) has raised from single digit from 2 months ago to mid/high double digit in current month.
Then you tell the IT Director, since SLA is above 95% for last 3 months, reporting of Severity 1 cases is “no longer as relevant as before” in the monthly reporting.
The IT Director will probably slap you left, right, centre for saying that.
1. I have served the nation in a combat unit for 2.5 + 10 years. I had fulfilled my duty as a citizen, but has the country do it's part for me?
2. I don't know where the threat of CCP is, but I know the threat of CECA is already at my doorsteps
3. I had been called a CCP, JHK, Pinoy, but they never called me a CECA..
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