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09-11-2023, 03:44 AM
"Can you get compensation for the Optus outage?
It's too early to say for sure. Optus CEO Kelly Bayer Rosmarin apologised to customers and opened the door to some form of compensation.
"Now that the network is restored we will have a look at ways we can thank our customers for their patience and reward them for their loyalty," she told 9News.
Communications Minister Michelle Rowland has indicated it could be on the cards for impacted customers – just not yet.
"In relation to customers who have been affected and what they recourse may be, I note the comments by the Telecommunications Industry Ombudsman (TIO) that at this time it probably too early to be discussing or giving definitive views about compensation or other consumer rights," she said.
The TIO says it is ready to help customers seeking refunds."
https://www.9news.com.au/national/optus-...%20refunds.
It's too early to say for sure. Optus CEO Kelly Bayer Rosmarin apologised to customers and opened the door to some form of compensation.
"Now that the network is restored we will have a look at ways we can thank our customers for their patience and reward them for their loyalty," she told 9News.
Communications Minister Michelle Rowland has indicated it could be on the cards for impacted customers – just not yet.
"In relation to customers who have been affected and what they recourse may be, I note the comments by the Telecommunications Industry Ombudsman (TIO) that at this time it probably too early to be discussing or giving definitive views about compensation or other consumer rights," she said.
The TIO says it is ready to help customers seeking refunds."
https://www.9news.com.au/national/optus-...%20refunds.
