![](https://i.imgur.com/CLvY2jA.png")
24-11-2021, 06:58 PM
https://www.straitstimes.com/singapore/d...r-problems
As at 5pm on Wednesday afternoon, users said some functions such as ATM withdrawals, card payments and DBS PayLah! were working, but the DBS website and mobile app were still inaccessible.
Home-based baker Adeline Tan, 25, who sells her wares on Instagram as @dee_bakes, was among those affected by the disruption.
“Some of my customers were not able to make payment via PayNow today, but they’re my regular customers so I’m okay with them not paying yet as I trust that they’ll pay once their DBS apps are working,” she said.
“I usually pay my egg supplier via PayNow too and I haven’t been able to since yesterday but he has been very understanding.”
While DBS customers outside of Singapore also could not access their Singapore-based accounts, those with accounts that were opened under the bank’s overseas branches were not affected.
DBS spokesmen in Hong Kong, India and Indonesia told ST their services were not facing any disruptions.
DBS may face a fine or other penalties from the Monetary Authority of Singapore (MAS) for the extended disruption.
Under MAS regulations, financial institutions must ensure that the total unscheduled downtime for critical systems affecting services for customers does not exceed four hours within any 12-month period.
Banks must also inform the MAS of any incidents affecting critical systems within an hour.
As at 5pm on Wednesday afternoon, users said some functions such as ATM withdrawals, card payments and DBS PayLah! were working, but the DBS website and mobile app were still inaccessible.
Home-based baker Adeline Tan, 25, who sells her wares on Instagram as @dee_bakes, was among those affected by the disruption.
“Some of my customers were not able to make payment via PayNow today, but they’re my regular customers so I’m okay with them not paying yet as I trust that they’ll pay once their DBS apps are working,” she said.
“I usually pay my egg supplier via PayNow too and I haven’t been able to since yesterday but he has been very understanding.”
While DBS customers outside of Singapore also could not access their Singapore-based accounts, those with accounts that were opened under the bank’s overseas branches were not affected.
DBS spokesmen in Hong Kong, India and Indonesia told ST their services were not facing any disruptions.
DBS may face a fine or other penalties from the Monetary Authority of Singapore (MAS) for the extended disruption.
Under MAS regulations, financial institutions must ensure that the total unscheduled downtime for critical systems affecting services for customers does not exceed four hours within any 12-month period.
Banks must also inform the MAS of any incidents affecting critical systems within an hour.
