15-01-2022, 10:51 AM
I'm sure OCBC was targeted for a reason, which is that for many years, it has been difficult to call and speak to a human at OCBC. There is a survey page at HWZ that has ranked OCBC as the worst bank in Singapore for customer service for several years prior to the scam.
A victim would not be able to reach OCBC in time to stop any fraudulent transfers. The scammers knew this and exploited this weakness. So, OCBC is partly responsible.
A victim would not be able to reach OCBC in time to stop any fraudulent transfers. The scammers knew this and exploited this weakness. So, OCBC is partly responsible.