15-01-2022, 12:53 PM
(15-01-2022, 10:51 AM)starbugs Wrote: I'm sure OCBC was targeted for a reason, which is that for many years, it has been difficult to call and speak to a human at OCBC. There is a survey page at HWZ that has ranked OCBC as the worst bank in Singapore for customer service for several years prior to the scam.
A victim would not be able to reach OCBC in time to stop any fraudulent transfers. The scammers knew this and exploited this weakness. So, OCBC is partly responsible.
I totally agree that OCBC is at fault for the following reasons,
1 their IT is not secure enough to be hacked
2 the verification through SMS and not responding to scam call--report is already the biggest issue here
3 putting the responsibilities to users is a way to say you die your business --trying to push away their responsibility to have a more secure internet banking-- so they can be lax on the internet securities, this is totally irresponsible
4 many a time they have internet issues already showed their lagging on internet platform.
5 how can they not securing the spending limit which is meant to be secured?? Allowed scammer to change the limit in itself is faulty.
6 The least they can do is to secure the spending limit by neccessitate customer to go through a verification process through phone call from OCBC staff.