[RiseofAsia]

For the young and  IT savvy ,it's super easy and a breeze to do it on line .

For the seniors and less savvy it's highly challenging,  thus they are prepared to pay  more via the traditional way to solve their problem. 

1 year back,  I renewed my passport online successfully without rejection.

Some old ppl are very scare of learning new things.
Need to tell them if you don’t learn now, you need to learn more in future.