[Levin]

Yes, go online is much easier

Yes, if one knows how to do it. I have been submitting online more than 2 decades ago when the online submission service first came out. 

I guess for the elderly, maybe they can ask their children to help? If no children then do it the physical way. My sis just did it recently and she's in her workplace just half an hour after working hour started as there's almost no queue. She canceled her leave and worked a bit longer to compensate for that half hour.